FAQ

Yes. We continue to ship to the U.S. via DHL Express to ensure fast and reliable delivery.

As of August 29, 2025, the U.S. government has introduced new customs regulations. All shipments arriving from Germany are now subject to import duties and taxes, regardless of the order value.

We cover all duties and taxes for painted orders only.

Effective August 29, 2025, low-value duty-free (“de minimis”) treatment has been suspended by U.S. authorities. All shipments from Germany to the United States may be subject to duties/taxes and admissibility requirements, regardless of order value. Orders are shipped on a DAP (duties & taxes unpaid) basis unless stated otherwise; you are responsible for any charges collected by U.S. Customs and/or the carrier upon delivery. Failure to pay may result in the package being held or returned; original shipping and any return fees are non-refundable.

The amount depends on your order value, the type of product, and U.S. customs regulations (based on HS codes). Unfortunately, we cannot calculate the exact amount in advance.

DHL Express typically delivers within 3–7 business days after dispatch, depending on your location.

If duties and taxes are not paid, your package may be returned to us. In such cases, shipping costs and any return fees cannot be refunded.

A high-quality, detailed figure printed in 12K resolution with white smoke Elegoo resin. (see product images for reference)

You can also select a fully handpainted version of your choice! See "Painting Information" for more.

We carefully remove supports and sand the figure roughly before shipping. You might need to do some light sanding in additional areas.

All figures come fully UV-cured so they're safe to handle.

Absolutely! We're excited to help bring your custom projects to life. We offer a comprehensive range of commission services, including:

3D Printing of Existing Models: If you already have an STL file for a figure or model you'd like to have printed, we can certainly print it for you.

Custom 3D Sculpting: Have a unique idea for a figure or model? We can connect you with one of our talented 3D artists who will sculpt a brand-new digital model based on your specific input and vision. We'll act as the liaison throughout this creative process. Once your custom sculpt is complete, we're happy to offer a discount on printing your creation.

Painting Commissions: If you have a model you'd like professionally painted (whether it's one we print for you or one you send to us), our skilled artists can provide custom painting services to meet your special requests.

Important Consideration for 3D Sculpting:

Please keep in mind that creating a custom 3D sculpt from scratch is a highly skilled and time-intensive endeavor. Professional 3D sculpting can be a full-time commitment for an artist and may take up to a month or even longer to complete, depending on the complexity and detail involved. Consequently, the cost for a custom 3D sculpt can range up to approximately €2000. We believe in transparency and want to ensure you have a clear understanding of the potential investment involved in bespoke digital artistry.

We're passionate about helping you create unique and personalized pieces. Please don't hesitate to reach out to discuss your specific commission ideas!

You can see the current stage of your order in your account. Alternatively you can check it with your mail and order number here: Order Lookup

Once production is underway, you can check your order status in your account to see if your order is still eligible for cancellation.

Order Status: Queued
You can cancel your order via E-Mail or Discord and receive a full refund

Order Status: Printing
Your order entered production. A cancellation is still possible, but we keep a 30% re-stock fee of the purchase price.

Order Status: Painting
Your order entered painting production. A cancellation is still possible, but we keep a 60% re-stock fee of the purchase price.

Order Status: Dispatched / Sent
Your order can't be cancelled anymore, it's been dispatched.

Shipping costs are calculated automatic during checkout.

No. Any import taxes, duties, or customs fees that might be required by your country are your responsibility as the buyer.

Always keep an eye on your tracking so you do not miss any important notifications.

Unfortunately, no. For legal and insurance reasons, we must declare the correct value of the item on all shipping documents. Given the significant time and effort invested in each piece, accurately declaring the value is crucial for ensuring proper compensation can be claimed (protecting both you and us) should any issues arise during transit.

Every shipment is sent with full tracking and insurance to safeguard both buyer and seller. Although issues like loss or damage are rare, they can occur. Please monitor your tracking details for updates. If your package arrives with visible damage or looks like it has been tampered with, be sure to take photos and document everything thoroughly. This will help ensure a smooth process for any potential insurance claim.

In case of damages we sent replacements free of charge.

If you are a consumer purchasing from within the EU or UK, you have the legal right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period starts on the day you (or a third party indicated by you, other than the carrier) receive the goods.

To exercise your right, you must notify us clearly (e.g. by email or post) before the withdrawal period expires. You may use the standard withdrawal form provided by law, but this is not mandatory.

If you withdraw, we will refund all payments received from you, including the cost of standard delivery (but not additional costs for express/alternative shipping), within 14 days of receiving your returned goods or of you providing proof of return, whichever comes first.

Refunds will be made using the same payment method you used for the order, unless you agree otherwise. No fees will be charged for the refund.

You must return the goods to us without undue delay and in any event within 14 days from the day you notify us of withdrawal. You will bear the direct cost of returning the goods unless we state otherwise.

You may handle the goods only as necessary to establish their nature, characteristics, and functioning. Any diminished value resulting from handling beyond this may be deducted from your refund.

Yes. The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalized
  
• Digital content (downloads/streaming) if you agreed to immediate supply and acknowledged that you lose your right of withdrawal once supply has begun

If your item arrives defective or damaged, please contact us within 3 days of delivery with details and photographs. Where the product is confirmed defective, you are entitled to a repair, replacement, or refund, in accordance with consumer protection laws.

We create each one specifically upon request. Because we do not want to limit your ability to make an order with us, painted options are always available.

This sometimes leads to uncertain delivery times, but we appreciate your constant understandig for it!

Once your order starts the painting step you'll be notified and asked how and if you want to receive bi-weekly (twice a week) image updates on your order.

Assembly depends on the statue's size. Smaller models generally arrive mostly put together, though sometimes small parts are packed separately for safety during shipping.

These parts are designed to easily slot into place (using magnets, small rods, or shaped pegs) without needing glue. However, you can use glue for extra sturdiness if you prefer

Larger statues (1:6 Scale or above) will feature more extensive use of magnets and are very easy to assemble.

We include a small tube of glue with every order!

Our inhouse paintress Miwa is always posting her progress on her Instagram page here:

https://www.instagram.com/miwa.kaldorei/

You might catch a glimpse of your order here!

You can also join our Discord community for easier communications

Please always be very clear about any special requests from the beginning. You can always message us!

We are generally willing to consider making small adjustments to the finished piece if necessary.

However, please remember that because these are custom-commissioned artworks, we cannot offer refunds once work on your project has finished.

1. Miniatures
Start with our resin figures. They're the best. We don't say so, our customers do!

2. Acrylic Paints
Use paints made for miniatures — they’re thinner and more pigment-rich than craft paints.

Recommended brands:
• Citadel (Games Workshop)
• Vallejo
• Army Painter

Start with basic colors: black, white, red, blue, yellow, brown, silver, and a flesh tone.

3. Brushes
Get a few good-quality synthetic or sable brushes:

• Detail brush (size 00 or 0)
• Standard brush (size 1 or 2)
• Drybrush (flat or round, stiff bristles)

Don’t overspend early — you can upgrade later.

4. Primer
Essential for paint to stick properly.

Use spray primer or brush-on primer in white, black, or grey.

• White – for bright, vibrant colors
• Black – for darker, grittier tones
• Grey – a safe middle ground

5. Water Pot & Paper Towels
Rinse your brushes regularly and dry them gently to preserve shape.

6. Palette
Use a wet palette to keep paints from drying too fast (easy DIY: wet sponge + parchment paper in a shallow container).

7. Lighting
Use a desk lamp with daylight (cool white) bulbs for accurate color perception.

8. Sealer/Varnish
Once painted, protect your minis with a matte spray varnish (e.g., Testors Dullcote or Army Painter Anti-Shine).

Optional (But Useful)
• Hobby Knife & Clippers – for cleaning and assembling models.
• Super Glue or Plastic Cement – for assembling multipart minis.
•Magnifying Glass or Headband Magnifier – for tiny details.
• Miniature Holder – or use a wine cork or bottle cap with blu-tack for stability while painting.

Tips for Getting Started
• Thin your paints slightly with water – multiple thin coats are better than one thick one.
• Start simple – prime, base colors, a wash for shading, then drybrush for highlights.
• Practice on cheaper minis first before painting your favorite characters.
• Take breaks and have fun – improvement comes with time and patience.

• Warning: This product contains small parts and is not suitable for children under 14 years old. Keep out of reach of young children. Adult supervision is required during assembly.
• Choking Hazard: Small parts can be a choking hazard. Never put figures or parts in your mouth.
• Sharp Points & Edges: Handle with care. Some figures may have points or edges. If a part breaks, discard it carefully to avoid injury from sharp edges.
• Material Information: This figure is 3D printed using Standard Photopolymer Resin. The cured resin is completely non-toxic and safe to touch. However, if you're sanding your parts, use a mask to avoid inhaling epoxy dust.
• Assembly: Do not force parts together. If using glue, ensure it is appropriate for the materials and use in a well-ventilated area.
• Paint & Finishing: This figure is unpainted. If you choose to paint it, use non-toxic paints and sealants. However, it is not intended for chewing or ingestion.
• Care & Storage: Store figures in a cool, dry place away from direct sunlight and extreme temperatures. Avoid rough play or dropping, as this can cause breakage. Dust gently with a soft cloth.
• Disclaimer: Monka Studios is not responsible for any injuries or damages caused by improper use, assembly, or handling of this product.