Last Updated: Sep 30, 2025
Welcome to Monka Studios! These Terms and Conditions ("Terms") govern your use of our website, monkastudios.com, (the "Site") and your purchase of 3D printed products ("Products") from us. By accessing our Site and purchasing our Products, you agree to be bound by these Terms. Please read them carefully.
1. General
2. Products and Orders
3. Shipping and Delivery
3.3 European Union (EU) Deliveries
3.4 United Kingdom (UK) Deliveries
4. Returns, Refunds, and Cancellations
Order Status: Queued
You can cancel your order via E-Mail or Discord and receive a full refund
Order Status: Printing
Your order entered production. A cancellation is still possible, but we keep a 30% re-stock fee of the purchase price.
Order Status: Painting
Your order entered painting production. A cancellation is still possible, but we keep a 60% re-stock fee of the purchase price.
Order Status: Dispatched / Sent
Your order can't be cancelled anymore, it's been dispatched.
5. Intellectual Property
6. User Conduct
You agree not to use the Site or Products for any unlawful purpose or in any way that could damage, disable, overburden, or impair the Site. You agree not to attempt to gain unauthorized access to any parts of the Site or any systems or networks connected to the Site.
7. Disclaimers and Limitation of Liability
8. Indemnification
You agree to indemnify, defend, and hold harmless Monka Studios and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party (including, without limitation, any infringement of intellectual property rights related to Customer Designs).
9. Governing Law
These Terms and any separate agreements whereby we provide you Products shall be governed by and construed in accordance with the laws of Germany.
10. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
11. Entire Agreement
These Terms and any policies or operating rules posted by us on this Site or in respect to the Products constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
12. Contact Information
Questions about the Terms and Conditions should be sent to us at themonkastudios@gmail.com.